Complaint conditions of the online store (e-shop)
an integral part of the general terms and conditions
1. Claims can only be made on goods that were purchased from the seller and that are owned by the buyer.
2. In the event that the ownership right has not yet passed from the seller to the buyer, the seller, in accordance with the applicable legislation, exercises the right to handle the claim only after full payment in accordance with § 151a et seq. of the Civil Code.
3. If the buyer is a consumer (a natural person who does not act within the scope of his business activity, employment or profession), all offered goods are guaranteed for a period of 24 months, unless otherwise stated with the goods and the procedure is in accordance with the Protection Act the consumer and the Civil Code and these complaint conditions. If the buyer is not a consumer, the procedure is in accordance with the provisions of the Commercial Code and the warranty period is 1 year. The warranty period begins on the day of receipt of the goods from the transport company, or directly from the seller if the goods are collected by the buyer personally on the day of receipt.
4. The buyer is obliged to file a claim with the seller immediately after discovering the defect.
5. Liability for defects does not extend to defects caused by the following use:
a. the defect was caused by mechanical damage to the product caused by the buyer,
b. improper handling of the product, in a way other than what was stated in the instructions for use, on the website www.medal4star.eu, in the ESHOP section and the specific product is information on how to handle the product,
c. using the goods in conditions that do not correspond to the humidity, chemical and mechanical effects of the natural environment of the goods,
d. neglecting the care and maintenance of the goods,
e. damage to goods due to excessive loading,
f. using the goods in violation of the conditions stated in the documentation, general principles, technical standards or safety regulations or other violation of the warranty conditions.
6. Defects caused by a natural disaster are also excluded from liability for defects
7. Liability for defects also does not apply to normal wear and tear of the goods (or parts thereof) caused by the use of the goods. A shorter product lifespan cannot therefore be considered a defect and cannot be claimed.
8. The claimed goods must be sent to our address listed below, but not cash on delivery or delivered personally to the contact address. The goods need to be packed appropriately so that there is no damage to the goods during transport, and we recommend sending the goods by registered mail or as an insured shipment. A copy of the proof of purchase (invoice) and a description of the defect must be attached to the goods. Complaints must be sent exclusively in writing (by post), by email or in person.
9. The seller confirms the receipt of the claim and issues the buyer a confirmation of the application of the goods claim in the appropriate form. The day of its delivery to the seller is considered the day of application of the complaint. If it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but at the latest together with a document on the completion of the claim. Confirmation of the processing of the complaint will be sent in writing.
10. The seller is obliged to determine the method of handling the claim immediately, in complex cases within 3 days from the date of application of the claim. In justified cases, especially if a complex technical evaluation of the goods is required, no later than 30 days from the date of application of the claim. After determining the method of processing the claim, the seller will process the claim immediately, in justified cases, the claim can be processed even later. However, processing of the claim must not take longer than 30 days from the date of application of the claim. After the expiry of the 30-day period for processing the complaint, the buyer has the right to withdraw from the purchase contract and the full amount for the goods will be returned to him or he has the right to exchange the goods for a new one.
11. Rights of the buyer when applying for a claim:
a. in case of a defect that can be removed, the buyer has the right to have it removed free of charge, properly and on time. The seller decides on the method of removing the defect. The buyer can demand instead of repairing the defect (repair) the exchange of a defective item for a faultless one, if this does not incur disproportionate costs for the seller in view of the price of the goods or the severity of the defect,
b. in the event of an irreparable defect that prevents the proper use of the item for the given purpose, the buyer has the right either to exchange the item or to withdraw from the purchase contract (refund) or a price discount.
c. the complaint is considered settled if the complaint procedure is initiated by handing over the claimed goods, its exchange or refund of the purchase price of the goods, a written invitation to take over performance or its justified rejection.
12. Non-damage to goods, or the integrity of the packaging (according to the instructions for receiving the goods) must be checked when receiving the goods, as the goods may be damaged during transport, we recommend that buyers unpack the goods and inspect them in the presence of the carrier. With your signature, you declare to the courier that the package is undamaged.
13. We do not recommend removing from the protective bubble, if you decide to do so, damage may occur due to improper handling. We recommend fishing with cotton gloves.
14. These complaint conditions are an integral part of the general business conditions, and the seller reserves the right to change them at any time, even without prior notice to the buyer.
15. Contact: Medal4star s.r.o.
Odbojarov 1798/18H
911 01 Trenčín
Slovak republic.
Email: info@medal4star.eu
an integral part of the general terms and conditions
1. Claims can only be made on goods that were purchased from the seller and that are owned by the buyer.
2. In the event that the ownership right has not yet passed from the seller to the buyer, the seller, in accordance with the applicable legislation, exercises the right to handle the claim only after full payment in accordance with § 151a et seq. of the Civil Code.
3. If the buyer is a consumer (a natural person who does not act within the scope of his business activity, employment or profession), all offered goods are guaranteed for a period of 24 months, unless otherwise stated with the goods and the procedure is in accordance with the Protection Act the consumer and the Civil Code and these complaint conditions. If the buyer is not a consumer, the procedure is in accordance with the provisions of the Commercial Code and the warranty period is 1 year. The warranty period begins on the day of receipt of the goods from the transport company, or directly from the seller if the goods are collected by the buyer personally on the day of receipt.
4. The buyer is obliged to file a claim with the seller immediately after discovering the defect.
5. Liability for defects does not extend to defects caused by the following use:
a. the defect was caused by mechanical damage to the product caused by the buyer,
b. improper handling of the product, in a way other than what was stated in the instructions for use, on the website www.medal4star.eu, in the ESHOP section and the specific product is information on how to handle the product,
c. using the goods in conditions that do not correspond to the humidity, chemical and mechanical effects of the natural environment of the goods,
d. neglecting the care and maintenance of the goods,
e. damage to goods due to excessive loading,
f. using the goods in violation of the conditions stated in the documentation, general principles, technical standards or safety regulations or other violation of the warranty conditions.
6. Defects caused by a natural disaster are also excluded from liability for defects
7. Liability for defects also does not apply to normal wear and tear of the goods (or parts thereof) caused by the use of the goods. A shorter product lifespan cannot therefore be considered a defect and cannot be claimed.
8. The claimed goods must be sent to our address listed below, but not cash on delivery or delivered personally to the contact address. The goods need to be packed appropriately so that there is no damage to the goods during transport, and we recommend sending the goods by registered mail or as an insured shipment. A copy of the proof of purchase (invoice) and a description of the defect must be attached to the goods. Complaints must be sent exclusively in writing (by post), by email or in person.
9. The seller confirms the receipt of the claim and issues the buyer a confirmation of the application of the goods claim in the appropriate form. The day of its delivery to the seller is considered the day of application of the complaint. If it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but at the latest together with a document on the completion of the claim. Confirmation of the processing of the complaint will be sent in writing.
10. The seller is obliged to determine the method of handling the claim immediately, in complex cases within 3 days from the date of application of the claim. In justified cases, especially if a complex technical evaluation of the goods is required, no later than 30 days from the date of application of the claim. After determining the method of processing the claim, the seller will process the claim immediately, in justified cases, the claim can be processed even later. However, processing of the claim must not take longer than 30 days from the date of application of the claim. After the expiry of the 30-day period for processing the complaint, the buyer has the right to withdraw from the purchase contract and the full amount for the goods will be returned to him or he has the right to exchange the goods for a new one.
11. Rights of the buyer when applying for a claim:
a. in case of a defect that can be removed, the buyer has the right to have it removed free of charge, properly and on time. The seller decides on the method of removing the defect. The buyer can demand instead of repairing the defect (repair) the exchange of a defective item for a faultless one, if this does not incur disproportionate costs for the seller in view of the price of the goods or the severity of the defect,
b. in the event of an irreparable defect that prevents the proper use of the item for the given purpose, the buyer has the right either to exchange the item or to withdraw from the purchase contract (refund) or a price discount.
c. the complaint is considered settled if the complaint procedure is initiated by handing over the claimed goods, its exchange or refund of the purchase price of the goods, a written invitation to take over performance or its justified rejection.
12. Non-damage to goods, or the integrity of the packaging (according to the instructions for receiving the goods) must be checked when receiving the goods, as the goods may be damaged during transport, we recommend that buyers unpack the goods and inspect them in the presence of the carrier. With your signature, you declare to the courier that the package is undamaged.
13. We do not recommend removing from the protective bubble, if you decide to do so, damage may occur due to improper handling. We recommend fishing with cotton gloves.
14. These complaint conditions are an integral part of the general business conditions, and the seller reserves the right to change them at any time, even without prior notice to the buyer.
15. Contact: Medal4star s.r.o.
Odbojarov 1798/18H
911 01 Trenčín
Slovak republic.
Email: info@medal4star.eu